Returns & Exchanges

Overview

Smarty Bugs uses print-on-demand services for our apparel, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

Refunds

If there is a damaged product or a manufacturing error, Smarty Bugs offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using our contact page. and provide a clear photo showing the issue.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us on our contact page.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to the return address indicated on the shipping label.